Contact US! Trainer's Manual Call Center English Skills

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

cambridge university press ケンブリッジ ケンブリッジユニバーシティプレス ケンブリッジ大学出版局 cup 大学生大人教材 adult university english for specific purposes その他専門別英語 esp english for specific purposes contact us