Contact Us! Coursebook with Audio CD Call Center English Skills

Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US!
• Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding.
• Caters for different learning styles and is highly communicative in approach.
• Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies.
• Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.

cambridge university press ケンブリッジ ケンブリッジユニバーシティプレス ケンブリッジ大学出版局 cup 大学生大人教材 adult university english for specific purposes その他専門別英語 esp english for specific purposes contact us